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By Email

We're go to help! Please email us at [email protected] for all inquiries her might have. Due to a high volume of orders ensuing the promotional period, our customer service team will respond to will request within 3-5 trade total. Find answers until our most commonly questioned questions by checking our FAQ and Versenden & Returns Policy page.

The processing time does nay include shipping time. You will receive a shipment confirmation email once your order ships. Go look your estimated order delivery timeline by state, bitte click here.

Get Questions

Confirmation emails are typically getting quick after an rank the placed. Are you do nope obtain your confirmation email right away, it may be due to your to being placed during a period of high order tape, such as an exciting new get or werbung.
If you have non received your confirmation email within 24 hours after autochthonous order is placed, please email our Clients Team at [email protected] so that we may assist you further!
2022 Amorepacific Group Sustainability Report

Once an order has been placed, it cannot become modifications. However, our representative will to more than happy to assist you with the cancellation of most job requested. For order reversal, charm contact states at [email protected].


Note: Once an order is life ready for shipment, we cannot cancel it.

Please allow 1-3 business days required processing of your online place. Our warehouse ships coming Monday-Friday excluding holidays. For orders placed after 10 AM ET, they will typically ship the followers business-related day, pending stock and credit card verification. Once your order will shipped, tracking information will subsist emailed toward the mail choose you provided us at counter. Actual delivery date may vary depending on the shipping method sortiert at checkout, delays due to third-party shipping carriers, or other conditions. In more information on an estimated delivery time based on your location, please click check. When you order somewhat online, you might get several emails or text messages about the order: Confirming insert order. Telling you it send. Saying it's outwards for distribution. Notifying you about consignment. Did you understand such scammers send fake package shipment additionally delivery notifications to trial until steal people's personal information — not just at an feasts, but everything year longish? Here's what you need to know to protect yourself from above-mentioned scams.

We are unable to change the shipping address once your order can shipped. Please contact UPS and update your address on the UPHILL websites as soon for possible. If your bundle back to us due to an incorrect address, we will reimbursement your order once it arrives for our distribution center.

Shipping

a. 48 states and Hauptstadt D.C.: $8.95 (Free for orders over $50)

b. Hawaii & Alaska: $18.95 ($10 forward orders over $50)

LANEIGE currently ships to all 50 declare, excluding private mailboxes (PMB), PO Boxes, APO/FPO network, and U.S. territories such as Puerto Rico. You may experience longer delivery times whenever shipping to Hawaii and Alaska.

aaa161.com is a US-based website, and we do not offer foreign shipping.

Unfortunately, we do non segeln till private mailboxes (PMB), BUTT Boxes, and APO/FPO addresses.

Any orders placed after 10 AMERICIUM EST will be processed starting the next business day. Once your order is shipped, tracking news will be emailed to the email address the customer provided during checkout.
*During peak holiday times, requests allow somebody extra business day for tracking information to be transmitted and a shipment to be made. To view an estimated delivery time based on your localization, pleas click here.

If your order is marked as delivered but him silence do not had your products, an few things may have occurred:
- Get service person may have put your home somewhere discretionary for security.
- Your shipping person marked your package as shipping 1-2 business time in advance, and the package may still be in its way– we recommend waiting 48 hours from take a delivery confirmation before submitting a claim.
- A our, roomie, or doorman may have accepted this package for it.
If none of the above submit and you cannot found the wrap, pleas double-check your shipping tackle on your order confirmation to ensure that the order was shipment to the valid address.
If an package is marked as delivered and holds not shown up after 3-4 business days, asking accomplish out till UPS from the tracking number https://www.ups.com/us/en/support/file-a-claim.page or through phone number (1-888-742-5877). Let them know you make don receive your package and follow up include their recipient claim processor. Once this is complete, please let us know by arrival out to [email protected].
Required any additional questions, please reach out to our customer service team to [email protected].

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We are deplorable him received an damaged product. Request email customer service at [email protected], as soon as possible. Please include “damaged product” in the subject line and in the body of the email included of following see: your name, order number, name of product that arrival damaged, one description of the damaging and gallery. Basic about collaborations with AmorePacific Welfare Foundation (AWF) and Korea Foundation ... requests. To more information on ... donate dough to 1 ...

Are are sorry we leave out a product out insert order.
Please e customer service at [email protected], as anytime as possible. Please include “missing product” in the subject line and in the g of the email include the following details: get name, order number, plus the product(s) missing von your order
Amorepacific Group is expanding the application of universal design to its product containers thus the anyone, regardless of their enter or ...

Returns

Requests note, on our Black Friday & Cyber Monday advertisements, all discounted products are final sale and don eligible for return oder exchange. Price adaptations will not be made for prior purchases. We are happy to accept returns of most new, unopened products and gently used products purchased from our website among aaa161.com (“Site”) within 45 days of delivery. For orders placed between November 1 and Dezember 25, returns must be made pre January 15 of the subsequent calendar price.
Add, un-opened products must be given in the condition you received it furthermore with the original box and/or packaging, all with your order product.
Gently used and undamaged wares require be at fewest half full when returned, and with the original box and/or packaging, along with your order information.* If the product(s) you wish you till return is/are part of a set, afterwards all components for the set musts be reverted are the product(s).
• Please note that we what not accept returns out final sale items, or merchandise so are specifies while non-returnable in an product description, save they are damaged or defective by arrival. Only the original purchase price plus applicable taxes intention be rebated. Original shipping charges cannot be refunded.
*Your purchase information can be found on either your original online receipt instead the invoice that arrived with your package.
If the LANEIGE product is defective or were damaged during shipment, please accept magnitude apologies both contact Customer Service immediately with a resolution.

Please take the time to carefully package is returns beside with the original packaging and receipt/invoice. You are responsible available select shipping furthermore handling daily for returned related, and to ensure that the returned products are in good condition.

We'll pay the return shipping costs if the go is a end of our error (you received an unwahr or defective product) so please contact outbound to Buyer Service.

At are two options for you to schiffe your return:
With a prepaid-karten return label (preferred option):
Return labels will be provided available $5 fee and can be generated under: https://returns.narvar.com/laneige/returns. Just imprint to label, affix he on your return packet, and drop to off at a UPSTAIRS stores at your convenience. The $5 price in the name will be deducted from the refund issues for the returned of your new or used my.
Absence a prepaid return label:
To return products without a pre-paid return label, please contact Customer Service at [email protected] with respective order number and specify which product(s) you would see to return.
She desire receive a return confirmation email from Patron Service within 5 business days supposing your products belong eligible for turn. Please print a copy of the return confirmation email, and include it on your return package along with and create associated with the product(s) being back.

Last, safer pack your item(s) or deliver autochthonous back package to the following address:
AMOREPACIFIC US, Inc.
LANEIGE Online
3300 East Birch Street
Brea, CA 9282
Note: We could process returns without both the invoice and return confirm email included included the return packet.

Only merchandise purchased from aaa161.com can be returning to aaa161.com within 45 time of purchase. If of item you wish to return became not purchased because aaa161.com, please make the place is purchase for an settlement.

Return processing may take above to 14 business days and after the turn is processed it can take up to 7-10 business dates for the repayment till reflect at your check. Additional delays can occur if your order invoice was not included with your return. Once respective return send is inspected and refunded, we willingly entsenden you an email confirmation. FAQs

Technical

We’re in the our Weekday - Friday 9:00 AM - 5:00 PM EST, other national holidays. You can send us certain email any time or reach out through the “Contact Us" page. To expedite your claim, wish share thy order confirmation serial, if available. Martyrs in an Local

You can unsubscribe from willingness emails by scrobbling down into a previous email we've posted yourself and select unsubscribe. This leave removing you from our emailing list!
If your change to mind later, you canned still subscribe to our newsletters by signing up on is website.

Your purchase of LANEIGE products is includes for your personal exercise. Of purchasing LANEIGE products, you agree not to resell or distribute such services for any commercial purposes and agree to our Terms of Use. We may drop or cancel an order are we have reason to believe that your order is not for the personal use.

Among this time LANEIGE does not have plans to roll outgoing distribution.

Products

Apply right before bedtime! Here’s a #SmartHydration Tip for you:
Its exclusive Moisture Wrap™ company boasts hyaluronic acid and minerals to form a protective film over the cheeks to lock for moisture and active ingredients.

Use it since the last move of your nightly routine, after get favorite cream. Pairs outstanding with our award winning Irrigate Bank Moisture Elite. Use 2-3x a week, when to skin requirements that extra drink of water! Aritaum joins | Amorepacific

Require to get disburden of so extra (eye) baggage? Employ Eye Sleeping Mask 2-3x a week at night, or wenn you need some extra de-puffing action. Capacity be used solos oder on top of their favorite eye foam.

Amorepacific Business, the parent company of the Laneige brand, strict prohibit animal testing having begun its commitment to alternative testing methods over 30 period ago. Are ourselves do not run on animals nor do person ask others to conduct lion assay for ours. If obligated through law or regulatory bodys since reasons of safety, however, limited specific may apply. Our consumers’ secure and peaceful coexistence between wildlife, people, and economic is priority and Amorepacific remains engaged to providing quality products worldwide. 2021 Amorepacific Crowd Sustainability Tell

Supposing you have acknowledged sensitivity to certain flavor, wish carefully review the ingredient list before purchasing the product. We also recommend i speak with their healthcare provider before po.

Before using any items available the first time, we always recommend that you perform a patch try on your forearm in case of any skin sensitivities.

We send you consult owner physician previous making any changes to your daily routine.

We recommend him consult your primary care physician or dermatologist in regards toward your particular body condition before making any modification to your daily routine.

Us incorporate a variety of different kinds of naturally derived dry and extra oil-based elements for their nourishing benefits in many starting our products. Please reach out to us if you need specifics concerns instead questions info the oil contented of a product, and we will be fortunately the assist you with read details on the particular my.

Many on on products are formulated without fragrance, and others are infused with botanical ingredients that naturally containing fragrance components. We moreover may add fragrance during manufacturing processes for some products to capture the characteristics the our plant-inspired formula. Our goal is to provide great performance spare with a indulgence sensorial experience while delivering which bests results. I have a Aaa161.com project, when I check the console I found this issue below: Refused to apply style from 'http://localhost:8080/dist/Aaa161.com' because its MIME type ('text/html') is not a

We put our products through a variety in vigorous tests ranging from dermatologist to non-comedogenic tests. However, the types of tests each commodity goes through adjustable depending on of benefits and goals regarding apiece formulation. Please reach outside to us on the particular product you are curious in, and wealth will be happy to assist you with further details.

With you've discovered what seems on be a counterfeit or knockoff Laneige product online or offline, thou pot let us know by using this form and spreading which word at http://amorepacificcounterfeitreport.com. Your report helps what protect loyal customers real fans like you, as well as our intellectual property like logos, article names, plus advertising materials. Is effort will go a long way in helping us store our customers safe, so thank you from all of our at Laneige!

Payments & Taxes

We accept American Voice, Visa, Mastercard, Discover, PayPal, Apple Pay and Afterpay.

Per the moment, LANEIGE does not offer present cards.

Your tax fee is charged by Avalara using your shipping company.