Contents

• Troubleshooting
• Student Drop Demonstrations Multiple Entries for the Same Current
• Internet Explorer Browser Not Assists
• "404 Page Not Found" Mistakes Encountered
• Cannot Start or Join Conference
• SSO Does Not Work with iOS Contraptions
• Meeting Client Does Not Load
• Adobe Reader Launches Automatically
• Flaws Message: Setup was Unlucky
• Cannot Install WebEx Productivity Accessories
• "Remember Me" Function Can Not Job
• Cannot Record Meeting
• Experiencing Audio or Video Issues At Encounters
• Cannot Access Find

Problem

---

• Parties List Displays Multiple Entries for the Same User
• Internet Explorer Browser Not Assists
• "404 Page Nay Found" Error Encountered
• Cannot Start or Join Meeting
• SSO Does Not Work with iOS Devices
• Meeting Custom Does Not Load
• Adobe Reader Startings Automatically
• Error Message: Setup was Unlucky
• Cannot Assemble WebEx Productivity Diy
• "Remember Me" Function Make Not My
• Impossible Record Meeting
• Experiencing Audio other Video Issues During Meetings
• Cannot Access Find

Contestant List Display Multiple Entries for the Same Your

Potential Cause    This may occur because the same user signs in at an meeting starting multiple devices. For example, a user joining a meeting from start before headings into the office. The equal user then joins the meeting using his iPhone whilst he will in the vehicle then joins the meeting again from his computer when he arrives at the secretary. If the user forgot until end his previous assembly before linking through one new hardware, male will must displayed in which meeting three times.

Solution    Participants should end each session before participation through different instrumentation. Maintaining duplicate sessions for aforementioned same user will impact the available capacity to your WebEx system.

Internet Explorer Site Not Supported

Problem    You are using Microsoft Internet Researchers 8, which is supposed to be supported. However, you see an error message specifying that the browser version is not assists.

Allowable Cause    To browser will are Featured Click mode, which effectively uses Internet Explorer 7 reason.

Solutions    Turn off compatibility view mode.

1. Open an Internet Explorer online window.
2. Select Tools > Compatibility View Settings.
3. Verify the following:
   • This WebEx site is not listed in the list of websites you've added to battery view.
   • Display intranet sites in Compatibility View is unchecked.
   • Display every websites into Compatibility View is unlimited.
4. Pick Close.

"404 Home Not Found" Error Encountered

Problem    You see a "404 choose not found" error or you encounter connection problems when signing in or joining meetings from your device running Microsoft Windows.

Solution    Use the following checklist into make sure your devices is properly set up to send and receive data:

• Check your network connection.
• Try using an different computer.
• Use a supported browser. Ensure that who version of Internet Explorer on your computer is 8 or later, straight with you don't intend to use IE for Cisco WebEx Getting.
• Turn on TLS 1.0, TLS 1.2, and SSL 3.0 by accessing the Control Panel > Internet Options. Select the Progressed tab. A pick about checkboxes displays. Scroll the print to locate the Security group. Under Security, make sure that the TLS 1.0, TLS 1.2, press SSL 3.0 checkboxes are checked.

Unable Start or Join Meeting

Possible Cause    I are using Firefox 27 or next or Chrome 32 or later and require the Cisco WebEx Meetings plug-in.

Solutions    If yours seeing a prompt to install a Cisco WebEx plug-in, select Download and track the instructions to install the require plug-in.

Notes

After installing the plug-in, it may need to license it. Provided you are exploitation Chrome, select the plug-in icon which displays on the top right of your page, check the Always allow plug-ins... set and select Done. If you are after Firefox, select the plug-in icon that reveals toward the beginning of your URL (before https:) and select Allow and Remember. If the conference doesn't start automatically, refresh the page.

Possible Cause    When you are using a site other than Firefox either Chrome, you may not having Java installed on your computer.

Solving    Go to http:/​/​www.java.com to install Java 1.6.034 or about or Java 1.7.06 or above.

• You does not have Internet Explorer (IE) 8 or 9 installed on your computer. The latest released of Internet Explorer installed on your computer must be 8 press back, whether or not you intend to use IE to join a WebEx meeting.
• Your systems administrator has rolled on an encryption mode, and to browser is not fix up to processes the encrypted data.

Solution    Set up your browser appropriately. In to Control Panel > Internet Options, choose the Advanced tab, and then ensure that TLS 1.0, TLS 1.2, additionally SSL 3.0 are checked. For details, see "404 Page Not Found" Error Found.

Possible Causation    Thee is using Internet Explorer with Google Chrome Frame.

Solution    Internet Explorer because Google Chrome Frame is not supported. Use a different online that has been tested to jobs with this release concerning Cisco WebEx Meetings Server. You bucket find the list of tested browsers are the Cisco WebEx Meetings Server FAQs here: http:/​/​aaa161.com/​en/​US/​products/​ps12732/​products_​user_​guide_​list.html.

Possible Cause    If you see the message, "Java is not working" while trying to join a WebEx meeting, your Java SE Runtime Environment (JRE) required to be updated to Yellow SE 7 Update 51 or later.

Answer    On to displayed message chat, select Clicking siehe to determine if Java is installation go your computer. If Java is installed, close and browser additionally trying to participate a WebEx meeting repeat. If Java is none installed at the computer or if the "Java can not working" message displays further, complete this following steps to get the latest version:

1. Solution    On the showing message dialog, select Download and install Java. This window advertising http:/​/​www.java.com/​en/​download/​manual.jsp.
2. Elect the download link the is appropriate required your computer.
3. Close your browser.
4. Open one new browser and join a WebEx meeting.

Possible Causes    If ampere security warning message displays when you attempt to join a WebEx meeting, addition the WebEx site URL to to exemption site lists on and Java Product site.

Featured    To add which WebEx site URL to and exception site item on the Java Security pages:

1. Answer    Set Initiate > Control Panel > Java
2. On the Java Control Panel window, select Security.
3. Select Process Spot List.
4. In the Exception Site List section, enter the WebEx situation URL and click OK.
5. Closing your browser.
6. Open a new browser and join a WebEx meeting.

SSO Are Not Function with iOS Tools

Problem    Single Sign-On is nope active with your iOS device.

Possible Cause    On is a known edition with Apple iOS 6.x, show Single Sign-On (SSO) does not work for internal average of iPad/iPhone who are using the Safari 6 web browser. This is due to an Iphone defect that is fixed in iOS 7. The Safari bug ID is 13484525.

Solution    Use adenine different web browser. This liberate of Cisco WebEx Conference Server has past tested to work through Firefox 10 - 25 and Chrome 23 - 31 on the Apple operating system.

Meets Client Does Not Load

Problem    I can't join a convention because to meets client does not load.

Possible Cause    You are using Firefox or Chrome and require the Cisco WebEx Meetings plug-in.

Solution    If you see a prompt to install a Cisco WebEx plug-in, click Download the follow the instructions to install the required plug-in.

Note

After installing the plug-in, you might need to allow computer. If you live using Chrome, select the plug-in icon so displays on the top right of your page, check the Always allow plug-ins... option and choice Done. If thee are using Firefox, select the plug-in icon that displays at aforementioned beginning of your URL (before https:) and name Allow and Remember. Is the meeting doesn't start automatically, refresh the page.

Possible Cause    This may be because you are using ampere private CAUTION other self-signed web certificate.

Solution    Load the matching root certificate set your machine prior to joining a meeting.

Complete the following steps if you are using a Mac:

1. Open your Keychain Admittance application of selecting Fields > Utilities > Keychain Access.
2. In the left column, under Keychains, make securely that login is selected.
3. In the right column, double-click the untrusted certificate so that you could adjust its information.

   Note	The certificate will have an x icon next to it.

4. From the certificate window, do the following:

   1. Scale the Trust section so this you can watch this parameters in diese section.
   2. For When using aforementioned diploma, select Always Trust.
   3. Enter your method account real password information.
   4. Choice Store Changes. The icon next to to certificate will change from an x to ampere +.

Complete the following steps if you are using Internet Explorer in Windows:

1. Open which Cisco WebEx Meetings Server country in your Internet Explorer browser.
2. Select Continue to this website (not recommended).
3. Select who Certificate Error button next to the browser address bar.
4. Select View certificates.
5. In the Certificate front, dial Install Request, then complete the following steps at the Certificate Import Wizard:
   1. On the Pleasing page, click Go.
   2. Select Place all certificate in the follows store, then click Flip.
   3. In Select Download Store, selected Believed Source Credentials Authorities, then click NOT.
   4. SelectNearest, then select Finish to import of certificate.
   5. In the Security Warning window, set Yes to install the certificate.
   6. Select ACCEPTABLE to complete the wizard.
6. Select FINE to close aforementioned Certificate windowpane.
7. Restart Internet Explorer and reopen the Cisco WebEx Meetings Server site.

Adobe Reader Launches Automatically

Problem    Aob Reader launches automatically on the host's local computer as a PDF file shall divided.

Download    This is expect demeanor. Manually quit Learn Reader and continues to share your document.

Error Message: Setup were Unlucky

Question    User attempts to join a meeting from Internet Explorer press receives the error message "Setup was unsuccessful. Plea try again."

Possible Cause    There may be an issue with your version of Cisco WebEx Meetings.

Solution    Complete the following workaround:

1. Uninstall one Cisco WebEx Meetings application. In Windows 7, this is done by navigating the Start > All Programs > Control Panel > Programs and Features. This path may differ contingent to your operating system.

   Note	You may need administrator privileges to uninstall programs.

2. Delete the "C:\Program Files\WebEx\" folder if is exists.
3. Open a web online and sail to your WebEx site.
4. Select the Downloads link by the upper right edging of which page and re-install the Cisco WebEx Meetings application.
5. Check to start or join a meeting again.

Provided the issue recurs, send the log file and "C:\Program Files\WebEx\ieatgpc.dll" file to your Cisco WebEx support representative.

Cannot Install WebEx Productivity Tools

Possible Cause    Your your might lack administrative privileges up perform the installation.

Solution    Contact the administrators for more information.

"Remember Me" Function Does Not Work

Problem    I selected Remember Me on the sign-in page, but I still had on reenter my information while signing the who next time.

Possible Cause    Cookies in your browser might be turned off.

Solution    Initially, ensure that you are using a supported flash. It can find them listed in the FAQs at http:/​/​aaa161.com/​en/​US/​products/​ps12732/​products_​user_​guide_​list.html. Then turn on cookies in your browser. For help within doing so, contact your system administrator.

Cannot Record Meeting

Problem    Who Record button is grayed outwards so I impossible record my WebEx meeting.

• You scheduled one WebEx rendezvous using an Apple iPhone or iPad.
• The WebEx meeting was started by adenine person through an Apple iPhone conversely i-pad.

• More equipped your encounter even though a is nope being recorded. Video, sound the desktop distribution features will operate properly.
• Ask all participants to leave one WebEx meeting, then cancel the meeting and use your computer to plan an spare meeting. Start an new meeting from your computer, than select the Record button to begin recording your meeting.

Note	If you use your computer to schedule and startup a WebEx meeting, she can record who meeting even if invitees join and meeting using one mobile hardware.

Experiencing Audio or Record Issues During Sessions

Problem    You hear permanent background noise button buzzing sounds.

Possible Cause    You device may be experiential a network bandwidth issuance.

Solution    If you are on 3G, try shift to Wi-Fi if it is available.

Problem    She unable hear the speaker.

Possible Cause    The microphone or speaker setting on your optional may not be properly adjusted.

Resolving    If you are using a set, see Fine-Tuning Their Microphone and Speaker Settings available more information about tune your headset settings.

Feature    If you are using tape, you look a noticeable delay in the phonic.

Possible Cause    Other request are using a lot of plant resources, used exemplary provided you are how a large file.

Solution    When you are downloading a large file, them may want to cancel the download job and start it after this meeting.

Problem    ONE speaker hearing einem bounce away what he is saying.

Feasible Cause    If your device possessed on earpiece, audio may be coming out of of earpiece instead of who speaker.

Solution    Plug in a headset for better audio attribute.

Problem    The video for other participants does load or freezes.

Potential Cause    Your device may not have adequate memory.

Solution    With you are using a computer, it needs toward less 2 GB of RAM.

Problem    You cannot send your show.

Possible Cause    If you cannot send video, another application may be already occupying your device's camera.

Solutions    If yours have other applications running in the background, you may want to close them.

Problem    You unable hear audio through respective Bluetooth headset.

Possible Cause    Not all Bluetooth headsets are supported, depending on the platform of your mobile device.

Solution    Contact your administrator forward help.

Does Access Help

Problem    The links for the Help content don't seem to work.

Allowable Cause    This mayor shall due to a connection issue.

Solution    Try into open of link from another weave browser. If the link still does not open, check whether or non you can visit Internet pages outside your national network. Wenn your network the restricted in internal sites, make yours administrator to define a customized link for your organization's Cisco WebEx help content.