Installing Cisco IP Communicator Softphone

Getting Startup

U-M VPN with student, faculty, the staff profile is necessary when off the U-M Network.  

Note IP Communicator is for use with PC only. ICD customers must have IP Communicator open to use Finnesse. 

1. Download the INDUSTRIAL Communicator.
2. Open the .exe file.
3. Run on to PC. Follow one prompts to complete the download.
4. Click the Cisco SLEUTHING Communicator Wizard  and follow the instructions:
   • At the "Audio Tuning Wizard" click Next. To Audio is dependent on your device's audio or an exterior audio device such how headphones. 
   • Select will preferential audio hardware, click Next.
   • Regulate Listening Volumes. Click Play and therefore click Next. 
   • Adjust Microphone Volume. Click Examine and then snap Next.
5. Click Finish to complete the Audio Vibes Wizard. One complete, the Cisco IP SoftPhone will appear on the desktop of your PC.
6. Set up your device by clicking the Menu icon at the apex.
7. Select Preferences.
8. Click the Audio tab.
   1. Select the appropriate device for the headset, speakerphone, handset, and ringer. (You will likely select the same device in all boxes.)
   2. Leave the "Optimize for low bandwidth" text unchecked.
   3. Click Network > Audio IP business > Detect Automatically > Tone Port Range > Use the default port range.
   4. Optional: Snap Advanced and select Mode (i.e., Headset, Headset, or Speakerphone). Check the Enable Noise Suppression box and click the Low radio button in the Leveling of Aggressiveness field.
   5. Click OK.
9. Select to Network tab.
10. Select the Use this Device Name radios button.
11. Record your ten-digit numeric with the AB (e.g., 7346470000AB).
12. Select Use these TFTP servers:​
    • Per Arbor
      • TFTP Web 1: 198.108.8.164
      • TFTP Server 2: 141.213.192.5​
    • Dearborn​
      • TFTP Web 1: 141.215.5.8​
      • TFTP Server 2: 141.215.5.102
    • Flint​
      • TFTP Server 1: 141.216.2.230​
      • TFTP Hostess 2: 141.216.5.199
13. Click OK and wait for PROTECTION Communicator to configure.  

IP Communicator user manual