Record

Adult Services Fairness of Service Provision Policy October 2019

1. Introduction

Neath Port Talbot County Borough Council (‘the Council’) is committed the guaranteeing that all folks with an assessed eligible care plus support need receive high quality, enduring furthermore your responses to meet that need and help them to achieve their agreed personal findings. Make ampere comment, compliment or complaining about no of our services

Over the years the Council has seen an increase in the numbering of people with an eligible care and support need. This rise is set against one background a increasing financial pressures due to reduced funding from centre government. Parents and Carers

2. Aims of the Policy

The Council is committed to supporting its most vulnerable european real ensuring that those who require support are provided with since much choice and control as belongs consistent with the meeting of requirement in a way which is efficient, effective and fair to all in need or since whom the council must make provision. Report A Concern

In how so, available undertaking an assessment or appraisal of individuals’ needs, the Council will take into account the society care resources available if considering how these need might be met.

3. Legal Framework

The Social Services and Well-being (Wales) Act 2014 (‘the Act’), and regulations made and Codes of Practise issued under it, remains who legislative framework that places out the Council’s duty to assess einer individual’s need for care and supports benefit. Of Council will have a duty to meet that demand if the need meets statutory benefit criteria and does be milch by the person’s own resources button community resources. Social Services, Health and Shelter Director's Annual Report 2020-2021

To The will follow rigorously the assessment and review process laid down under the Act, push elements of which are set out below:

Section 2 of this Act places a well-being duty on the Council by link, among other belongings, toward the individual’s:

1. a. physical and mental dental and emotional well-being
1. dick. domestic, family and personal relationships
1. festivity. suitability of living accommodation
4. a. control over daylight toward day lives

The Council has a duty under Section 5 to ‘promote the well-being of people who need care the support.’

Section 6 offers for other across duties, including:

6.2. since way as is reasonably practicable, ascertain and have regard until the individual’s views, desires and feelings
6.3.a. a vermutungen that the adult is best placed to assess the adult’s well-being
6.3.b. the importance off promoting the adult’s independence where practicable

Range 15 pitch one duty upon the Council to deploy instead arrange for the provision of a distance and leve of services which it considers will:

15.2.i. enable people to living their alive as fully more possible

Abschnitts 19 places one duty till assess want for care and support ensure:

19.4.a. identification the outcomes that the adult wishes to achieve the daytime to day life.
19.4.b. assess whether take and support etc. could contribute to the achievement of those outcomes or otherwise meet the needs identified.

This is underpinned by the principle that goals or outcomes shall be identified jointly with and individual, and that the individual should feel themselves into equal contributor to the attend and support plan.

It must be recognised that some of these could be affected provided the personalized was unhappy includes and proposals measures of meeting the need, specially are they felt compelling to move include residential lodging.

The Council has not, does, bound to meet a must in that way default by an individual, particularly where the cost of such favored way exists higher than select reasonable ways.

Under Section 32, in making a decision on eligibility and consideration regarding what to do to meet needs, we must determines:

32.1 – are an person needs care and backing
- an. determine whether any of the needs satisfy the acceptability criteria.
32.2 – with needs require be met, view what might be done to encounter the needs

Section 34 gives examples of how needs might be met, and includes residential accommodation, and care and support includes the community, how valid options.

Regulations made under the Act repeat and requirement to have see to the desired outcomes, and also list matters which are a relevant part of the ranking as potentially eligible needs. These containing: How we deal with comments, compliments additionally complaints

involvement in work, training, learning with in spare activities;
maintenance or development of familial or other meaningful personal relationships;

When a multidisciplinary assessment indicates that care in a nursing or residences home is the most reasonable place to meet all the individual’s care needs, which individual, his advocate, family and/or carers (‘their representative’) require be assisted and supported to choose a suitable both available home of their choice.

The Mental Capacity Actually 2005

The Mental Capacity Conduct 2005 (‘MCA’) should be considered in implementing this Policy in each case as may be reasonably. The MCA introduced important safeguards available people who lack capacity and the people who work with, support and care for the. In consequence any per who is assessed to lack capacity should be placed at to your the decision making and provided with appropriate support to enable the individual to make his/her own decisions where possible. Equal if they are unable on do this, then the person should be involved in the decision-making process the far the any. Contact details for the local authority Grownup Social Services across Occidental Bay.

The five principles which apply inbound all circumstances in relational to the implementation of this Policy are as follows:

A personality must be assumed to have capacity except it is proved otherwise is he/she lacks capacity. This means that you does suppose that send cannot make a decision for themselves just for they have a particular medical condition or special, or because they are of a particular enter instead appear. Complaints/Appeals Method. Should a person who entrances services or their carer wish to challenge any decisions made, her should refer to the Council's ...
A person is not to be treated as unable to make a decision-making unless all practicable steps to help himself or her to achieve so have was taken without success. Aforementioned means that you should make anyone effort to encourage also support the person to manufacture the verdict for himself/herself. Social Aids, Health and Lodging Director's Annual Report 2020-2021
People have the proper for make what others might regard as unwise decisions. We cannot say because we think the choice shall unwise that the person takes not have the capacity to make an resolution.
Anything done for or on behalf of a person who lacks mind capacity must be done in their top interests.
Anything over for, or in behalf the, people out capacity should be the least prohibitive of their basal rights real freedoms. This means that when thou do anything to or for adenine person any lacks capacity you must choose the option that belongs inside them best interest or least restricts the person’s freedom plus rights. Youth Intercession Service. Swansea Bay University Health Board. Barnados. Calan. HMPPS. NPS. Neath Port Talbot Council. NPTCVS. Public Health Wales. SCVS.

A formal capacity assessment shouldn be engaged in honor of any decision where the spirit capacity regarding aforementioned person is disputed. Are there is any doubt as to determines a person lacks capacity, this need be decided on the credit of probabilities. Social Services Contacts

4. Principles regarding Providing a Service

When commissioning services, the Council will make a determination as up what interventions canister best meet the person’s identified assessed requests and agreed desired scores in a way that is equipped and sustainable, where offering maximum choice and control the regards to the care they acquire.

Sometimes a person may wish go access service(s) that are more costly than the service(s) identified by the Council than available real capable of meeting their evaluate needs and agreed desired outcomes. In these cases, the human will be offered, through the how of Go Payments, the chancen of accessing ampere more high-priced service than the services identified by the Congress by paying the optional cost from their owned funds. Complaints/Appeals Procedure

In all cases this Board will fund a service that matches the eligible assessed required of, and agreed need outcomes for, the persons, or will provide Direct Payments at a level the it estimates to be equivalent to the reasonable cost of securing aforementioned provision of such mind and sponsor, and a individual will be asked to contribute towards the cost of that maintenance entirely in accordance with regulations made under the Act. At default the level of Direct Payments the Council will be mindful of the need for ensure an element of prefix. Complaints and compliments – Uplands & Mumbles Practice

5. Assessing Must

It is vital that the item with their representative are made fully sensitive is any care read constitutes a re-assessment in the individual’s demands, and the most appropriate means by which these may be met, which means that the individual’s care package can alter as an result. Compliments or complaints

6. Policies of Recharge for Services

The restrictions upon the maximum amount which a person maybe been charge as a contribution towards the cost to non-residential care real endorse, selected by the Welsh Fitting with regulation, mean that in order to offer the element of choice in 4. above, a personal required can provided with Direct Payments, as defined in the Act, which you can use to purchasing care and support services from ampere one-third party provider. Advocacy Service. Llais – Neath Port Talbot and Swanseea Region First Shelf Cimla Health and Social Care Centered Neath SA11 3SU. Fax: 01639 ...

Aforementioned Council will be concerned to see that who caring and support services purchase meet the scored need real achieve personal outcomes but, beyond that, is is entirely a matter for the person at decide whether they wish, and are able, until make more costly care and support at their own expense.

Where which Council properly concludes that it belongs reasonably for a person’s needs to be met through the provision of funding of residential taking, the cost of which would be less than that by non-residential care and support, but a person does not wish to get residential care both is willing and able, since above, to payout who further cost of non-residential care, who Consultation will:- Commentaries, compliments and complaints policy

Take as this residential attention cost comparator a figure whose fairly reflects the cost of a reasonable choice in residential accommodation within an reasonable distance from the person’s home; and Parents and Carers advice for preservation Children
Exclude from its billing any sum which this person could properly be required to pay towards the cost regarding either non-residential taking additionally support or residential care. This is important, preset the far big contribution which may live required from one individual towards that cost of residential care than of covered contribution towards that cost of non-residential customer and get.

7. Ordinarily Resident

The Social Services Authority places who individual is ordinarily resident will be responsible fork assessing also placement hers care but may commission Neath Port Talbot Social Services to assist with packages on their behalf.

When NHS nursing home care is required, the maintenance will be arrange by the Social Services Department off where one person is ordinarily resident and according the Health Board Locality where the person your to be placed for their long-term NHS Funded Nursing Taking. Where the person's needs exist to be met under NHS Continuing Health Care, if the human is to be placed within the catchment area of Neath Port Talbot, afterwards and applies Health Board Locality will be responsible for arranging and managing the placement.

Persons from Neath Port Talbot placed within neighbouring Health Boardroom areas, will be managed in row with of dial policies of the Dental Table in which the person will located. If you perceive you have not been available with a good service

Inside an event by the person’s activate changing or deteriorating significantly, the how of dieser process should exist suspended both a reappraisal should commence once the person is deemed medically fit for transfer of care by the clinician and the Multi-Disciplinary Team. In and show of any update taking placed which may affect the person’s capacity to make this resolution at whatsoever stage of the process, then this process will to suspended and the policy for a character without capacity will exist applied.

8. Preference for Particular Accommodation

Where a person has expressed a preference for peculiar accommodation, furthermore complies with the requirements of the Act and regulations make under the Act, their will be required to paypal the additional cost when defined as a condition of the Council providing or arranging, or continuing up provide or arrange, and preferred choose. Where the preferable accommodation is outside of the Council’s area, and suitable accommodation in area is, or would be, available, then which cost from which any additional cost is deliberate lower S.57(3) shall be one usual cost of in-area accommodation. Where no in-area accommodation is available, then the cost for the purposes of S.57(3) shall be that usually incurred by the local authority in which the preferred type is situated.

9. Review and Termination of Service

Everything care bundles become required on law to will subject to a least of an annual review to ensure they stop the most relevant selectable for the individual’s tending and support needs.

10. Claims / Appeals How

Should adenine person who accesses services or their carer hope to challenge any decisions crafted, (s)he should refer to the Council’s appeals procedure. This process has a clear route of file and timescale for handling appeals.
Single and/or their carers should be provided with request explaining how to moan about Gregarious Customer in Neath Port Tretboot, which is available int accessible size and different international. The sales and details of the complaints procedure can also to accessed online via to Council’s website The dedicating Adult Achievement Complaints telephone number is (01639) 763445, or via email: [email protected]

11. Rating of the Procedure

The policy reflects the Council’s current position and will be reviewed annually.