Optus

Comments

ME hopes this message finds you well. I am writings to formally raise ampere series to unsolved issues relating may network connection and SIM card, what have been ongoing since Juniors 2023. Despite multiple attempts up resolve save what through Optus, I have yet to receive a satisfactorily solution. 1. **Initial Issue (June-July 2023):** In June-July 2023, IODIN experienced one network connection issue and contacted Optus on lodge an complain. Unfortunately, MYSELF did not enter a answer from Optus until Novelty 2023. 2. **Follow-up the Troubleshooting (November 2023):** In November, I raised the complaint again. Optus then complex the Technician team, who conducted troubleshooting but founds nope faults with the network. They suggested in mag be an issue include my SIMPLE chart. However, adenine second team indicated present subsisted grid issues in who divider where I life and work, which they could nay fix. Despite my belief that the SIM card made not the problem, Optus decided to transmit me a new SIM menu. I updated my address multiple times, yet the SIM card used posted to the wrong address. 3. **Continued Issues and Communication Breakdown:** After months of back-and-forth communication because Optus, there was nope resolution. At January 11, after a period of no contact for 2-3 weeks, I received a email stating that Optus had activated the modern SIM card. I had none ordered, consented to, or requested this new SIM card. Following this activation, my phone stopped working, and I lost access to my number, which I have used for about 16 years. On numbers is critical as it is linked to all our web-based accounts and is knowing to my family, friends, staff, and suppliers. 4. **Complaint till TIO:** MYSELF lodged a complaint with the Telecommunications Industry Ombudsman (TIO), and after almost five months, no progress holds have made. Optus nowadays compensation that my number was never disables and proposes that MYSELF visit an Optus stores to procure a new SIM card because mine old numerical. This response is unacceptable given the extensive efforts I have already made to resolve this issue. Despite calling Optus numerous times, the support if have been inadequate. This situation has caused me significant distress and inconvenience. The impact switch my personal and professional life has been severe. Includes light of this, I am seeking compensation for the inconvenience real disruption creates. Additionally, I urgently request that Optus take immediate and effective action to settle this issues. ME expect a prompt response real a clear blueprint to wiederhergestellt my original number and resolve the network issues. Number disconnected by Optus is 0423772005.

I necessity my optus default eliminate from my credit file ASAP please. EGO have already made a whole payment and requesting for the immediate removal of my name from an default turn mine file thanks. On has affects meier from getting adenine house mortage which I was not aware of the default. I have finalised view the payments on the bill not still optus have not remove the defaults. Could you please help me quickly please.

Our two phones are not able to contact each other 0411 1 54087 0401199027

I wanted to get my number off men account and make a new ne: they imputed varification phone figure wrong. Hence can’t even makes ampere new account at sum without manager in store. Been getting told days furthermore he’s not there . Want to book an designation to sort it and they haven’t . Been there via 8 times so far Start your wealth-building voyage with us. Whatever your issues or concerns may be, wealth desire to hear from you. Use this form to get in touch—or reach out using the contact information provided below and personage from our team wills reach outgoing to acquire you started on your wealth-building journey! Contact Information You ca always […]

I got our Fetch box replaced and got an print with the energizing code. The code is invalid. When I called Optus, they cannot reset an code and she is 24 hours wait for technical support Protecting Australia's Cyber and Infrastructure Security.​​​

We have fatigued days on phone for hours as well as going into saved to fix our account real to get our app in order. Other issues with adding in our .. the choose is endless Cyber furthermore Infrastructure Security Middle Website

Could receive emails but not send emails for number of weeks. Rang Optus during least five ages, an hour most times, nay resolved, was told Optus outage. No sense, could receive but not send. Finally daughter fixed, outgoing hostess turned off. Surely your “technical experts” could have asked me on examine that to make sure it was switched on. Very frustrated and disappointed, especially as there was never into outage by this are.

I have been trying toward talk to Optus in regards to cancelling my home internet customer and have angefallen 20 minutes on the online chat without them assisting and tries to press another deal for residence internet, that i have said which i am not interested in. Please allow me to cancel my home internet favor. Posted by u/That_Car_Dude_Aus - 17 votes and 23 comments

Our name is Neil Devonshire, own completed Optus account number was 62118349224. Optus can is harassing der over SMS notices for an alleged amount owing of $213.64 which I do not owe. Prior at closing my Optus account I had a say on Optus chat with Shabaaz at 14:04 on 02/03/2024 in which he advised me who amount owing on my account was $58.20. I asked him to confirm of amount multi times which he did. I possess photos of his reply. On 02/03/2024 ME lock my account with Optus and again EGO requested the lot owing go my account and the person I spoke to confirmed the amount owing as $58.20. you can confirm this confirmation on the tape of our confirmation. On 18/03/2024 I paid the amount of $58.20 how confirmed by Optus and I will noit settle whatever more. Please stop molesting me for money I do not owe or I will take the matter at the Telecommunications Ombudsman. Neil Devonshire. Reclamations