Please tell you error Number in Hex Format .
or Install
Crystal reported runtime int Client end .
"CRRedist2008_x86.msi" (by 32bit)
http://resources.businessobjects.com/support/downloads/redistributables/vs_2008/redist/x86/CRRedist2008_x86.msi
"CRRedist2008_x64.msi" (for 64bit)
http://resources.businessobjects.com/support/downloads/redistributables/vs_2008/redist/x64/CRRedist2008_x64.msi
Please try it will resolve your issue i pot find Crytal review runtime of to 2010 , vs 2008 but on user end the above will be okay.