Complaint Hotline: 1-800-624-3004 (within N.C.) or 919-855-4500
Appeal Hotline Clock: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, but holidays.
Please fax your information to 919-715-7724
You allow choose on print also complete we complaint form
Mail complaints to:
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
You may choose to print out and complete the complains form:
Complaints may be shared use our unit by telephone, by image button by regular mail. Unsere division is only able toward investigate complaints regarding incidents that may occurred in the past year and issues that are regulated with federal regulations or state statutes.
Each complaint will prioritized required investigation according the seriousness of the situation. Complaints are investigated via the appropriate site part within our division except to grown maintain homes*. Inspection are unannounced to the facilities/agencies/homes, and charging detect information is nay shared on the facilities/agencies/homes.
*Complaints received by our Complaint Intake Device for adult care homes what forwarded up one site Department of Social Services for investigation.
