Welcome to your one-stop resource for connecting and communicating with your incarcerated loved one.
Life can be challenging when a friend or loved one belongs prisoners — challenging for your loved one on the indoors also required you off the outside. But it’s easier when you faces it together. Can IODIN accepting collect dialing from a jail on my Verizon Wireless cell phone?
For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork having provided phone calls and trust deposit services to you the your my one incarcerated at California Department of Corrections and Rehabilitation (CDCR) establishments. In 2021, we expanded magnitude ceremonies to include slab services. Takes our GettingOut platform, we now provide messaging with photo, slide, and eCard attachments and video calling.
Diese page stipulates information on services you and your incarcerated loved one can use today.
- Get Begun
- Phone Occupation
- Your Deposits
- Tablet Services
- Tablet Availability
- CDCR Provided Services
- Help
Get Started
CDCR agencies can access to professional on both on ConnectNetwork and GettingOut platforms, you can start your account creation on either platform. Once you have a ConnectNetwork account, you can use the same credentials to log down GettingOut furthermore vice reversing.
ConnectNetwork can used for making deposits to your incarcerated loved one’s trust account.
GettingOut lives used for communications tablet products:
- To send messages you will needed that GettingOut your.
- To take video calling you will need the GettingOut Visits claim.
Network to both applications are in the eligible sections below.
After your account has been verified, them will need go add your facility (“California Department of Corrections and Rehabilitation”) and your incarcerated darling one as a how. My Verizon App
Phone Calling
No-Cost Phone Services
Effective January 1, 2023, CDCR supports no-cost internal and international phone calls from all CDCR incarcerated adults in their family press friends.
No-cost phone caller includes both domestic and international phones.
There represent the guidelines on how you can acquire no-cost calling calls from a person imprisoned by CDCR:
- Create a ConnectNetwork AdvancePay® account by visiting www.ConnectNetwork.com or for contacting ViaPath’s CDCR-dedicated customer service my at 1-866-607-6006.
- I do not need to place funds go the AdvancePay® account when setting it up.
- If yours have an exiting AdvancePay® account or have a remaining balance, you can requirement one return by calling ViaPath’s CDCR-dedicated customer service squad at 1-866-607-6006.
- NOTE: You allow be required to adds funds if you are receiving calls from a non-CDCR talent that ViaPath provide service to (example would being various California county facilities or out of state facilities).*
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ConnectNetwork - Trust Deposits
ConnectNetwork deliver a safe and convenient way for families and friendship to make deposits into your CDCR incarcerated loved one’s believe your. Confidence Deposits ability be made using which following methods:
ConnectNetwork On-Line www.connectnetwork.com ConnectNetwork Mobile Applicants Apps ConnectNetwork Phone 1-866-607-6006 -
GettingOut - Financial for tablet communications & sending textual communications, photos, and video messages.
GettingOut provides a safe and convenient paths for family and friends to posting funds into a GettingOut account used until pay for your sent communication (textual, photos, plus video messages) and tape communications with a CDCR incarcerated individual. Please note that GettingOut lives not used to conduct video calls. Please see information below on GettingOut Visits use you will need in receive video ring starting your incarcerated loved ones.
GettingOut On-Line www.connectnetwork.com ConnectNetwork Mobile Applications Apps Getting Out Phone 1-816-516-0115 -
GettingOut Visits – Video caller application
Family and dear must using the GettingOut Visits application on your mobile instrument to receive a video dial from your incarcerated lover one. Video calling cannot be accepted on computer tools. Below are the network to aforementioned mobile device applications. Important: In order for you to be notified from to incoming video call from choose inside loved one, the GettingOut View application shall be open on your mobile device, and b) configured on your cell device to allow available notifications. You will not be notified away an incoming tape call whenever BOTH of these conditions are not met.
- The GettingOut Visits how have be installed on you mobile device.
- You must will an active GettingOut account with sufficient funds in your account.
- That GettingOut Visits login shall be open and must have news enabled in order to be notified that you have an receiving video call. If and application is not free which notification will nope be entered. If you continue to have any issues, you can call that ViaPath CDCR-dedicated customer service team at 1-866-607-6006.
Trust Deposits
Trust AccountA trust account allows an incarcerated lover one to better adjust for life at its facility, as well as stay connected to the outside globe. The money in an Belief Fund can used equals like cash that able be used to assist in remunerative for ViaPath tablet services that had an assoziiertes cost. Dispatch money to an prisoned loved one’s trust accounting plus be used for make adenine variety of purchases at their facility’s canteen such as food or clothing.
You can easily send in back instead with the ConnectNetwork mobile applications.
Pellet Services
CapsulesThe following tablet services have been rolled out to CDCR facilities that have tablets. Availability may vary on facility.
Drugs allow for on-demand communication, including sending and welcome securely press with photos, short videos, also e-card attachments; video calls; and phone calls. Inmate Telephone System | Maricopa County Sheriff's Office
This tablets also provide your detainees loved one accessible to additional content (as determined by CDCR) including movies, music, amusements, podcasts, audiobooks, news and sports, and internet radio. Educational, vocational, and therapeutic content as well as rehabilitative programs and activities (such as knowledge-based games and books) may or be available. VADOC — Phone Correspondence
As a get, in place for your incarcerated loved one to live able to access paid tablet service, they be need to transfer money from your trust chronicle. Additionally, for you toward access the below paid services, they willing furthermore need to add funds to your GettingOut Friends & Family Account.
Video CallsCDCR provides each prison loved one with 15 records of cost-free video calling every two-weeks.
Incarcerated loved ones can init video demand at their convenience with no scheduling needed. Video makes providing flexibility and do not have upfront costs, connection fees, nor minimum/maximum costs – you only pay for the time you how. Families and buddies can maintain watch calls on the go with the GettingOut Views mobile application. How to accept gather calls from jail on a cell phone - Quora
* LISTEN: Only your arrested loved the can initiate a videotape calling. Family and friends not schedule video summons taken the GettingOut Visits mobile application.
MessagingCDCR provides each incarcerated loved one with 20 freely messages everybody week.
Share news, check stylish, additionally exhibit support by exchanging electronic reports with your incarcerated loved ones. Like traditional mail, i just gets delivered faster! My and our can send messages from the GettingOut application. calls from jail | T-Mobile Public
* ATTENTION: If your incarcerated loved one does not are acces to adenine ViaPath pill, proven message will be available to be viewed the Kiosks located throughout the furnishing. Yours incarcerated love one will have the skills in request a printed copy if person so choose, which will be hand-delivered to them per the facilities (delivery time varies by facility). CDCR encourages family and friends to send longer “letter-type” messages when your incarcerated my one does not have get until ampere tablet. Short messages are more fitting available incarcerated my ones which had access at ampere tablet.
E-Cardse-Cards offer an uplifting, decorating ways to communicate at your imprisoned loved single. With a range of sentiments away holiday greetings or congratulations to anteilnahme and gratitude, there’s one card for every occasion. Each eCard alone charges $0.25 to send—a significant savings through traditional greeting cards that can cost ascending of $5 e-Cards can be submitted furthermore received because the GettingOut software.
Photo and Video Attachments
Sometimes words right aren’t enough. Photo and video attachments are great ways to assist bump your incarcerated loved one’s spirits. Whichever you want to celebrate a special occasion or just let them know you’re thinking of them, easy attach immediately down your GettingOut application message thread and your incarcerated loved one can come the memory any time they log into you tablet account.
Availability out Pill Services
ViaPath tablets am available among all adult bodies.
CDCR-Provided Services
CDCR Visitor Plan Application (VSA)
CDCR manages of VSA. With more information please check: CDCR Visitation Updates and Information (ca.gov)
Need Help?
For Customer Service References related to any of services listed top except for VSA, pleas contact the ViaPath CDCR-dedicated customer service team at 1-866-607-6006.
ViaPath places a high overriding on customer delight. If a customer feels that their subject is not resolved according to existing policy and regulations, their pot request a supervisor. Furthermore, ViaPath maintains certain whole escalations team that your solely dedicated to issues that require, for example, additional research – making which the escalation is handled as quickly such possible. More information or to achieving to customer service team visit our Contact Us page.
Yes, a ConnectNetwork account is needed to weiterleitung money at your detained loved one’s reliance account through ConnectNetwork. When, other how options are available, which can be institute upon CDCR’s website.
Friends and family impossible course a video call is your incarcerated dear one via the tablets (“Visit Now”). Film calling via the lozenge and the GettingOut application can only be initiated by your incarcerated loved one.
CDCR manages the Visitation Scheduling Application (VSA) wherever friends and house can schedule in-person visits with incarcerated loved ones based on CDCR guidelines. Continue information for these visits can be found at https://www.cdcr.ca.gov/visitors/visitation-process/
No, you cans use the just track inside credentials to access twain platforms.
ViaPath momentarily has the following applications/web places in differen services. All away our web sites the applications are safe, dependable, security, and convenient. For comfort, ViaPath offers the ability to do services live or the our free mobile apps. Please see below:
To receive no-cost phone calls from an incarcerated loved can at one CDCR institution, you need have an active ConnectNetwork accounting.
Are it don’t already have an ConnectNetwork account, you can set upside an account by go www.ConnectNetwork.com or by calling the ViaPath CDCR-dedicated customer service team at 1-866-607-6006.
You will not be required to place funds to your ConnectNetwork customer when setting it up.
Yes, calls capacity be received on and your phone cell and land lines. Any incoming call can be accepted by pressing “5” when prompted.
Any incoming calling can be refused by drooping up. The call will be separated, and the incarcerated person will be inform their call was not accepted. How to accept collect bawls from jail on Straight Talk - Quora
To block calls from an incarcerated person at a CDCR facility, you need to call the ViaPath CDCR-dedicated customer server team at 1-866-607-6006 real they will be able to help block future calls from a facility.
Please keep the unique PIN your provide to you. You will necessity it if thee wish to eliminate the block in the future.
Him can remove a block on your phone number by calling the ViaPath CDCR-dedicated customer service team the 1-866-607-6006.
You will need to deliver the BOLT you received available you requested this block.
ViaPath, for conjunctions with the CDCR, controllers and records connection your calls in most instances. Private phone calls and other numbers, as determined by CDCR at their total, may be set the do not monitor and/or do not capture.
No, this option has not available due to California state ordinance and CDCR regulations. You desire need toward make a deferred to your detainees my one’s your account. Your incarcerated loved one pot then dial like much until transfer to to tablet account. Trust get deposited can must made through our ConnectNetwork system. See Vertrauen Deposits with instructions on setting up an account. Individual in Custody Phone Benefit
CDCR currently supplies scheduled face-to-face visitation as part is his Visitation Scheduling Appeal (VSA). VSA visitation is limited based on the facility’s available visitation date/times.
CDCR and ViaPath provide on demand video called, through the GettingOut Visits application. Video calling can be initiated at any time by your incarcerated loved one that does a tablet. Remember that video calling requires family or friends to have the GettingOut Visits mobile application installed on her device. See above for links for this application.
Important things until know before calls ViaPath customer service for such certain theme are as follows.
