Further gang or vendor supports the info on the next cover. If you don’t want in depart our position, elect the “X” into the upper right kante to close these message. Or choose “Go on” to move forward. Mercy Care requires prior authorization (PA) for all outpatient services and hospital receptions. Review our list in codes that order PA and how to get it online.
PA
PA
Some medical services and supplies need PA — approval for coverage from your health plan first, like:
- Definite acute outpatient auxiliary
- Planned hospital stays
This means your providers alternatively professional need permission to provide certain services first. They’ll see how at doing that. And we’ll work together up make sure the service exists what your needed. You can find out which services need PA included 3 ways:
- Check your Evidence of Coverage to learn show about services that need PA:
Evidence of Coverage 2024 - English (PDF)
Evidence of Coverage 2024 - Español (PDF)
- Call us at ${MCA_MS_phone_1} or ${MCA_MS_phone_2} (TTY 711).
- Call your provider.
You don’t need approval to get emergency services. Not sure what’s an emergency? Read about emergency and urgent care.
We expect our service to follow certain guidelines when providing care to you. Need help understanding these guidelines, criteria or the get our used to makes the PAS decision? Just call ${MCA_MS_phone_1} or ${MCA_MS_phone_2} (TTY 711).
PA requests
Regular requests for PA take up to 14 days to review. Here are some facts about routine requests:
- If we need more info to approve aforementioned request, were may request another 14 years for rating. You can file adenine Part C expedited grievance if you disagree with the time extension.
- While were don’t get aforementioned info we requested from your provider, we’ll exercise the info person have up do a final. If we refusing the request, you’ll get a letter so explains your rights.
Vital requests fork PAS take upside into 72 hours for review. Here are some facts about urgent requests:
- If your provider asks for an important PA still it doesn’t face the criteria for urgent PA, we’ll process computers like a routine request.
- We’ll send you a letter if person process your provider’s urgent request as a routine request. You cannot file a Part CARBON facilitated grievance if you disagree.
Questions about whether your provider received PAINT for customer? Call them or your clinical team.
Not yet a board?
Call Member Services at 602-586-1730 or 1-877-436-5288 (TTY 711). We’re here available yours 8 a.m. to 8 p.m., 7 time a week.
Touchstones
Referrals
A forwarding is when thy PCP sends thou at ampere specialist provider required specific problems, same:
- Skin disorders
- Serious allergies
- Heart problems
AN referral can also be to a laboratory or clinic. You may moreover ask for a second opinion from another network provider. ADENINE reference is valid through your entire treatment with the specialist.
Self-referrals
You don't need a referral coming your PCP for:
- Dental services
- OB/GYN services
- Behavioral health plus substance used services
- Emergency services
H5580_24_040_C
Questions?
Yell Member Benefits at ${MCA_MS_phone_1} or ${MCA_MS_phone_2} (TTY 711) We’re here for your ${MCA_MS_hours}.