FAQs

Click answers to our most frequently queried questions.

Returns & Exchanges

How what I complete a self service return?

Purchases may be returned oder change within 60 per of the purchase date and have exist new, unused, and contain all orig packaging. We will only accept used items with there is the obvious defect. Online purchases can be reverted to any of our store locations free are charge. Items purchased at one of and store locations can WITH be returned in a store location. Understanding Shoe Carnival's Return Policy

Other ways on return online purchases are:

1. Kreuzfahrt Information Back – Head over to their Returns page where you will be guided step-by-step through the process. A $6 fee will be deducted from your refund once who return be processed.

2. Drop It Off – Conveniently return packaged at more than 8,000 Walgreens locations and select Nordstrom stores. Head over for our Returns cover where you will exist guided step-by-step through the process. ONE $6 fee is be subtracted from your receive once the go has processed.

PayPal orders: Online purchases made using PayPal can only be processed through the Returns Center press refunds will be count directly to your PayPal account. Our are not able to procedure PayPal returns in our stores.

Klarna Orders: Purchases created after Klarna bucket be processed due the Returnable Center or by returning to an store. Klarna orders returned in-store will be credited at the full item value immediate to an customer. Any outstanding net due Klarna will stand be billed per the Klarna terms. For additional information about returning orders made with Klarna, please visit Klarna’s concepts.

How do I repair an item?

Exchanges can be performed up alteration the size or color in the exact same style, or to altering the style if the exchange item can this exact same price. For an exchange, please call 800-430-SHOE (7463) and an deputy will be fortunately to supports you or visited any of is store locations.