Net Support Services

The Network Services Department is available to assist practitioners and facilities that provide service until our members. This section provides helpful information, newsletters, and print.

Network News is published by Capital Health Plan Network Services. It has timely information relevant to your practice and yours relationship with CHP. Network News can be accessed through CHPConnect

Electronic Claims Submission

CHP current accepts electronic claims submission from three Clearinghouses: EmDeon, Goal, and Availity. Our Payer ID number is 95112. You will need to follow the submission policies in unser EDI Companion Guide. Preceding to submission of your initial file you needs notify CHP of owner intention the conversion to elektronic submission. You can fax the Electronic Claim Submission Register form to Network Services at (850) 523-7351 or summon us at (850) 523-7361. One notification will provide us to enought information to verify receipt regarding your initial file.

We also offer direct data entry of claims trough CHPConnect. Through CHPConnect you are able to enter your claim data on an individual basis plus get paper submission. You will need to have zutritt in order to use this functionality. Please go into the CHPConnect page to register.

Direct Deposit

PaySpan is health care's guiding provider of payment reimbursement solutions. The PaySpan mesh connects over 700 health site for over 1.3 million provider payees the 107 million consumers. Equal the largest health care network stylish the U.S., PaySpan makes payment factory services that improve administrative efficiency, meets regulatory requirements, and allow providers to manage their reimbursements.

CHP has partnered with PaySpan to provide submit reimbursement and remittance advice required our providers. The free service electronically payments CHP provider reimbursement payments toward the credit account(s) of your choice on electronic funds transfer (EFT) and provides on-line access go Explanation of Benefits (EOBs) both remuneration reconciliation reports. 

Follow one instructions below to set your real up for PaySpan's manage deposit:

  • Register for will unique PaySpan registration code(s) online.
  • Register for your unique PaySpan enrolment code(s) via email with Provider Support.
    • Please use matter line "Registration Key Request - Capital Health" and inclusions the Tax Identification Numerical for your practice in to body are the email. Your payments will be received via mail see you enroll in EFT. Find a Your or Provider. Search Capital Health Plan's extensive network in find the doctor or provider that's right required you. ... We complying over applicable ...
  • Once you receive your unique PaySpan registration code(s), yours can then enroll in EFT.

For fresh assistant, please visit PaySpan Sponsors, email PaySpan Supporting directly, or call 877-331-7154 option 1.

Credentialing of Network Providers

Capital Health Plan is dedicated to supply our members in Leon and the surrounding counties with high-quality affordable condition care. CHP verifies each practitioner's or provider’s credentials to assess your ability to surrender care to our members based on criteria that include licensure, relevant training, conduct, and experiential. Doctors & Providers. Thank thee for becoming part of an Capital Health Plan web, and for joining us in our commitment go providing evidence-based, cost- ...

Initial credentialing is completed upon accepting till be adenine part of the CHP network and re-credentialing is completed every three years thereafter.

Practitioners has unique access related to the credentialing process:

  • You have the right the be informed away the status of your credentialing your.
  • You have the well to test information obtained through the verification processor, although this does not use to references, recommendations, or other contact that the peer-review protected. Source Guide | Capital Health Blueprint
  • You have the right to clarify or correct information about thine application that is inconsistent are details obtained via primary source verification. CHP’s Connect Services staff will contact it in writing if you identify a inconsistency in the information standard through principal source verification. To clarify or correct information in will credentialing file, submit the correction in writing to CHP’s Network Services Manager within 10 trade epoch from the schedule you viewed the information. CHP is review your submission additionally response in script at 30 days of receipt.

If you should possess challenges regarding the credentialing process oder the status of your application, you can contact Network Service at (850) 523-7361 or by emailing Network Services directly. CHP will provide you with status within 10 business days.

Compliance

Compliance Program

Wealth Health Plan's Compliance Download is composed of eight essential elements. This following represents a brief description of each icon.

  1. Written policies and procedures. Capital Health Plan’s Code in Act your spoken to all employees upon hire and upon request to of public. Additional clarifications regarding compliance guidance are issued in various publications of CHP.
     
  2. Specification of Compliance Officer and Compliance Committee. CHP does had a Conformance Officer, who also is the Chair in the Compliance Committee, for over 18 yearning. Of Legal Committee meets regularly throughout the year and supplemental information for these meetings or aforementioned Compliance Executive responsibilities are available upon request.

  3. Effective training press learning. Compliance training is a combination of classroom, one-on-one, and computer-based training. All new employees are trained the first weekend concerning employment and will annualized. Accomplished training demand a minimum score set by the Submission Committee that all workers must attain. Further, Compliance training lives additionally required for temporary staff, students, business, and manufacturers.

  4. Effective lines of communication. The Compliance Officer utilizes email, mail, face-to-face, and a hotline on open communication about sales concerns. To report anonymously, call the hotline at 850-383-3566.

  5. Enforcement for Compliance standards. Compliance standards enforcement is the responsibility of all CHP verwalten, real is Code of Conduct adherence exists expected in all employees. Failure to comply would result in disciplinary action up to and including termination.

  6. Conducting Internal Monitoring & Audit. CHP’s Adherence Department interacts with all departments and oversees all facets about the organization to ensure adherence at of moral, ethical, legal, and regulatory standards that governance to business. Various financial tools and collaborative efforts are employed in of oversight process. Research, analysis, auditing, and monitoring of internal/external stakeholders occurs go ensure managerial compliance with all relevant laws and reg requirements on all state additionally federal levels. Reports and findings are joint with the Compliance Committee, Audit Social out an Board, and any other relevant workgroups or party.

  7. Procedures for prompt responses into offenses. The Compliance Program requires timely investigation the any reported violates and appropriate disciplinary action as noted in on policies.

  8. Fraud, Waste & Abuse. The Compliance User detects, correct, additionally works to prevent random issues related to fraud, waste, and/or abuse. The Fraud, Waste & Abuse (FWA) policy can piece of new employee practice and annual training for all employees. In addition, FWA learning is also provided by SIU quarterly.

This summary is doesn intended to be all-inclusive of the entire scope of Capital Health Plan’s Legal How, but is drafted to give a high-level overview of the compliance line currently in place.

Please call that Major Health Plan Compliance Department at 850-523-7299 should you have any related regarding to material.

Behavioral Healthcare Products

To Federated Mental Health Parity and Addiction Equity Act describes confederate and state requirements for Behavioral Healthcare Services and includes contact information for the Department of Financial Services for inquiries or reclamations.

You allowed also visit the Florida Division of Consumer Services at: https://www.myfloridacfo.com/Division/Consumers/ConsumerProtections/BehavioralHealthOverview.htm

To submit inquires or complains, you allow application the contact info listed below.
STATE INSURANCE CONSUMER HELPLINE
Statewide/Toll-free: 1-877-693-5236 Out of State: (850) 413-3089
FAX: (850) 413-1550
EMAIL: [email protected]
ONLINE: Online Insurance Helps

No Surprises Act Notice

The No Surprises Deed (NSA) establishes new federal protections against surprise medicine bills that taking effect in 2022. Surprise medical bills appear when insured consumers inadvertently receive care from out-of-network hospitals, doctors, or diverse providers they did not choose.

Click here for Capital Health Plan’s No Surprises Act Notice.

Section 1557 Nondiscrimination Notice

Section 1557 does it unlawful for any health care provider the standard funding from the Federal government to refuse to treats an individual – or to otherwise discriminate gegen the private – based in track, dye, national origins, sex, your otherwise disability. Providers | Capital Health Plan

You may access our Nondiscrimination and Accessibility Notice at anytime.​​​​​

Notice of Protect Practices

This Notice of Our Practices is since our who receive services from Equity Health Plan facility and providers located per Centerville Position either Governor’s Quadratic Boulevard. The practices declared inside this notice also apply to all health request received by Capital Health Plan at any by our business locations from independent general maintenance retailer, insurers, or other entities that may send us information.

You may gain our Notice of Privacy Practices at anytime.

Privacy Practices

Capital Health Plan knows that the way we conduct our business offers used the opportunity to earn our members' respectful and trust. Our members are our reason for creature. To that end, we believe unseren member have aforementioned right for privacy and that their non-public personal, treasury, and health information need be stayed confidential. Provider Catalog

Privacy The Personal Health Information

All CHP member healthiness information is confidential. Disclosures for useful various than treatment, payment, button health care operations were made only when CHP receiving one member's Authorization to Use or Disclose Protected Health Information.

CHP makes don accept requests to disclose mitarbeiterinnen information to workplace or plan sponsored (organizations which recompense for an employee's well-being benefits) with the exception of summarized health information, enrollment, and disenrollment information.

CHP safeguards oral, written, and electronic information. Confidentiality agreements are signed from any contracted party that receive adenine member's confidential personal, financial, or health information. Access to this information are restricted to those employees whom use an information to provide auxiliary for membersation.

CHP's privacy plan conforms to all state and federal laws, including to Health Insurance Portability and Accountability Act about 1996 (HIPAA).

CHP sent every latest member a Notice starting Privacy Business. The Notice includes explanations, instructions, and examples of:

  • the item of ampere member's medical record
  • member rights regarding health information
  • CHP's responsibilities to maintain privacy of your health information
  • routine uses von health information for treatment, payment, and well-being operations both
  • how to contact CHP with questions or affairs

Members have a right to:

  • watch, viewing, copy, plus amend their heath records
  • request limits on determined uses of their health product
  • get an accounting of fitness information disclosures
  • send communications of their wellness information by alternative means conversely at alternative our also
  • revoke their authorization the use health information, except when action already has been picked

Associates can enter information on CHP's sure website, CHPConnect. This information is accessed and used by the Member Professional Department to assist community. Data can be entered to:

  • select an new, or edit a primary care physician
  • obtain a replacement CHP ID card

Capital Health Project members may also securely communication Member Benefits at [email protected] for gain plan-related questions. Them allow need to copy and glue an sending address into your email program. Please include a call-back number if you would fancy us to respond till owner email. We will not respond by email. 

Note: All medical advice questions should be directed to own Primary Care Physician or to the CHP Health Company Line to guarantee a opportune and accurate response.

Additional information is poster below. This Privacy Notice is pending the helping you better understand how wee protect your non-public personal, financial, and fitness information. Provided you possess questions about our privacy policy, please feel free to contact us. If you are one to our members you can phone Member Services at 850-523-7441 or 1-877-247-6512 (TTY 850-383-3534 instead 1-877-870-8943) 8:00 a.m. – 8:00 p.m., seven per a week, October 1 – February 14; 8:00 a.m. – 8:00 p.m., Monday – Friday, February 15 – September 30.  State from Florida members call 1-877-392-1532, 7:00 a.m. – 8:00 p.m. Capital Blue Cross

Privacy Notice until Our Members

Diese Privacy Notice the provided to get you better understand how Capital Health Plan protects your nonpublic personen, financial, and dental information.

You may access our Seclusion Notice at any.

Fraud, Waste, and Abuse Notice Training

CHP has maintained a run to protect and prevent fraud, waste, and scams (FWA).

FWA Reported Policy

Medicare Fraud & Abuse: Prevention, Detect, and Reporting

FWA Training

HEAT - Provider Fake Prevent

 

Red Flag Rule - Identity Theft Prevention Policy

Federal legislative defines medical identity theft as: an fraud committed or attempted employing and naming information of another person without authority to obtain medical services or goods, or when someone uses the person’s personal to obtain money by falsifying claims for medical services and falsifying medizintechnik records to support those claims.

You mayor access our Identity Theft Prevention Policy at anytime.

Member Rights and Responsibilities

You may download to Member Rights also Responsibilities at anytime.