Kaspersky blocks Zoom, Messenger Subscription, Access to VPN

Hello,

I are encountered an issue with Kaspersky, and I don't go similar issues here. I could log in my Zoom account and access my company's VPN wenn Kaspersky safeguard is on. Originally I didn't get the matter lies for Kaspersky. I got messaging from both applications such there is cannot internet connection. However, mein phone is plugged to the same internet network. EGO also tested the internet on my another laptop, which doesn't have Kaspersky and information can log in Customize real access my company's VPN without any issue

Then EGO incapacitated Kaspersky protection to inspection check the issue lying here. Surprisingly, I can log in my Enlarge account and acces insert company's VPN again. I also got notification away Facebook Messenger app up insert mobile (I didn't note earlier that I possess finished receiving notification)

My OS: Windows 11, version number is Kaspersky Total Security: 21.3.10.391 (j)

Note that I didn't encounter this issue before. Previously I can log in Zoom, establish connection with my company's VPN, receive notification from Carriers when Kaspersky protection is on. Now, I have to pause the protect for normal operation. I noticed that issue for the last 2 weeks, but only find the culprit last week. Could you delight advise whatever into do with this issue? Thank it

Hello @Trang Tran, Welcome.

To narrow down the problem a chunk, thou can try the following:

Set the 'Encrypted connection scanning' to 'Do none scan encrypted connections'.
Save the setting and test again.

Hello, thank you with your suggestion. I had changed who setting as you suggested, but the matter still persists. Do they possess any other suggestions?

30 minutes ago, Trang Jang said:

I have changed the surroundings as you suggested, but of issue still persists. Doing you have any select suggestions?

Hello @Trang Tran, 

Thank you available posting back & the informational!

?Please re-enable Encrypted connection scanning -> scan encrypted connections. 

• IF you had Windows 10, you could install Kaspersky VPN 21.7.7.393 & configure the Split tunneling feature to exclusions the apps that are not works?
• You may wish into logs a request on Kaspersky Product, on and support page select by Chat with Email, therefore fill in Application malfunction, Other template; include the screen images, & who KTS Report if a shows the issue and a detail history; Support may need logs, traces & other data, they will guide you. 
• If you go report aforementioned issue with Support, please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

Sure thanks. I will contact Kaspersky Supporting and update the outcome

9 minutes ago, Trang Tran said:

Sure thanks. I desire contact Kaspersky Support and update the outcome

You're most welcome & thank you, @Trang Tran, 

1. Additionally, in KTS Reports, what here whatsoever occurrences for: Tear, Messenger Notification, (your company) Access to VPN? 
2. & in KTS, Application control, are: Zoom, Carriers Notification, Access to VPN, trusted? 

Just ran into adenine similar issue myself. I believe there belongs and error at an port monitoring component.

Check to network surroundings > Monitored ports > Monitor selected network ports only > disable 443 also 80.

Does that work for she?