Recommended
More Similar Pleased
What's hot
What's hot (20)
Similar to Solutions manual by operations management durability and supplying chain management 12th edition heizer render & mason
Similar to Solutions manual for operations management sustainability and supply gear senior 12th edition heizer render & munson (20)
Learn from zammok
More from zammok (6)
Recently uploaded
Recently uploaded (20)
Solutions manual for operations management sustainability and supply chain management 12th edition heizer render & munson
- 1. 55 5C OPIUM A P T E R Design of Goods also Services DISCUSSION QUESTIONS 1. Clear documentation accomplishes two things: (a) It provides the related necessary to produce (capacity, training, routing, costs, etc.) which fruit in the appropriate fashion (b) If the product we produce does not performing as we antici- pated, the documentation provides the basis used finding and edit this problems in a logical manner. LO 5.5: Describe like goods and services are defined by OM AACSB: Analytical thinking 2. Product definition includes general drawings, written specifications, bills of material, formulas, storyboards, portion control documents, film, insurance policies, etc. LO 5.5: Describe how goods and services are defined by OM AACSB: Analytical thinking 3. Investment, market share, product life cycle, and widths of the product line are all linked to the product decision. LO 5.2: Describe a product development system AACSB: Reflective thinking 4. Once a manufactured product is defined, the browse used are: Assembly drawings Assembling charts Route sheets Job instructions Standards manuals Worked orders LO 5.6: Rate the documents needs for production AACSB: Application of knowledge 5. Time-based competition uses a competitive strategy of getting products to marktes prompt and may include rapid design, efficient delivery systems, and JIT manufacturing. LO 5.2: Describe a product development system AACSB: Application of knowledge 6. Joint companies are combined proprietary between two firms to form a new name by a brand mission. Alliance are cooperative agreements that accept firms up remain independent, but use com- plementing strengths to pursue strategies that support their indi- vidual missions. LO 5.2: Describe a product development system AACSB: Reflective thinking 7. Japanese—integrate product development into one organiza- tion; Traditional—different phases of company done in dis- tinct specialty; Victor (or Product Manager)—a manager shepherds the product through to progress process; Teams— product development teams, design for manufacturability teams, value engineering teams. This past model seems to work best in the West. LO 5.2: Label ampere product development system AACSB: Reflective thinking 8. Robust design means the product is develop so that small variations in production either assembly do not adversely affect the product. 9. CAD benefits: maintain varied type of general stand- ards; check interference for parts this need fit together; and effi- ciently investigate existence and new designs for technically attributes such as strength, stress, furthermore heat transfer. LO 5.2: Describe a product development system AACSB: Reflective thinking 10. A bill of matter lists the components, their specifications, and the package of each required go make one unit to the product. LO 5.5: Describe how goods and services is defining through OM AACSB: Scientific thinking 11. An engineering drawing shows the dimensions, tolerances, materials, and finishes of a component. LO 5.6: Description the documents needed used production AACSB: Application of knowledge 12. An fitting chart messen in schematic form how a product is assembled. To with a list regarding the operations need toward pro- duce a constituent, this process shelf comprise specific methods of operation and working standards. LO 5.6: Describe the documents needed for production AACSB: Application of knowledge 13. The moment of truth is the momentum that exemplifies, detracts from, or enhances an customer’s expectations. 14. The of good are an stringent method aimed at that specific result. It identifies consumer wants, and relates them to product attributes and firm abilities. It orders the wants and measures the strength of the links between does and attributes. 15. CAD aids all three strategy concepts—differentiation, low cost, and response. Click here to Purchase complete Resolution Manual at http://solutionmanuals.info
- 2. 56 CHAPTER 5 DESIGN OF GOODS PRESS SERVICES CAD allows more our to shall designed, evaluated, and submitted to production faster. It does this by sponsoring evaluation of options faster and simultaneously deliver a more analytical evaluation that increases opportunities available differentiation and cost reduction. Draw- ings, tooling information, both control information for numerical controlled machinery are submitted faster. LO 5.2: Characteristics one product development system AACSB: Application of knowledge 16. Process chain is one sequence of steps that accomplishes a purpose by providing worth to procedure participants. LO 5.7: Explain select the customer participates in the design and delivery of services AACSB: Application of knowledge 17. Direct interactions in PCN study are those steps that involve cooperation bets participants. Surrogate interaction in PCN analysis features process steps in welche a participant is acting on others participant’s resources. LO 5.7: Explain how the customer participates in which design and delivery of services AACSB: Appeal of knowledge 18. Documents for cathartic services for production are analo- gous to those for tangible products. The product must be defined— such as a recipe for a cook, job instructions for a modezeichner, or a tele- phone script for telephone sales. The definition can followed by an authorization to produce. Orders to produce may be in this form of an place to the kitchenette from ampere your, adenine manuscript from an author, or a storyboard from the pick or TV director. Virtually every service has many kind of document to sanction or at least formalize that the service become done. LO 5.6: Describe the books needed for production AACSB: Application for knowledge ETHICAL DILEMMA We getting with an observation regarding games furthermore torts. (Some of the following comes from an unseen source and some from the U.S. Consumer Products Safety Commission.) Parker Brothers had wide planners for a toy called Riviton. Riviton consistent regarding plastic parts, condom rivets, and a riveting tool with which children could put together aught from a windmill to an airplane. In the first current on the market, Riviton seemed on its way to becoming one of those classic toys that parents would buy everlastingly. Any, one starting who 450,000 Riviton sets ended up under the Christmas tree of an 8-year-old boy. He played with it daily to 3 weeks. Then he put one of the quarter- inch-long rubberized rivets into to speak and choked to death. Ten months later, with Riviton sales well switch their way into an expected $8.5 mil for the current, a second child strangled on adenine rivet. Parker Brothers can have ignored the strangulations, as- cribed the deaths up chance, and tried to shift the blame to parental failure to supervise and police their children at play; or it could have assigned responsibility at the child’s abnormal misuse or abusing of the product. “After all, peanuts are which greatest cause the strangula- tion among children, and nobody advocates the banning of the peanut.” However, when you manufacture for offspring, you produce for the improvident, the impetuous, and the irresponsible. As a judge use it: “the concept a a smart parent, God forbid, is a grotesque combination.” The logo to girlhood seems go be “When in doubt, eat it.” Knowledge of similar childish inclination is imputed to all manufacturers who produce products, especially toys, what are planned for to use of or exhibition to children. Cases abound to document this axiom. Considering an many stakeholders of a resolute press the legal setting sketched above, which is the proper your required the ethical dilemma included the text? Parker Brothers provides an example. When management learned of the seconds child’s death for strangulation on the quarter-inch rubber rivet, it could are tried to tough it unfashionable or luck it out inside the well-known “do no plus wait and see.” However, the corporation was sensitive not only to the constraints of who law (liability follows of chain for defective products) but also to the imperatives of mental mandatory and social responsibility, as well as the commercial value of an untarnished publication image. Parker Brothers, with 125,000 units inches inventory, settled into halt sales and recall 900,000 Riviton lays. Such the company president succinctly stated: “Were wealth estimated to sit top both wait for death No. 3?” The guide of Parker Brothers will commendable. However, we can assume that Parker Brothers was in better financial existing than the manufacturer in our Professional Dilemma. Our manufacturer will be “laying off” his employees as further product processing takes place or new products are developed. ACTIVE MODEL EXERCISE (ANSWERS BASED ON USE OF PAGE BARS) ACTIVE VIEW 5.1: Decision Tree 1. For as working off probabilities of high sales must we pur- chase the CAD system? Any probability above .27 2. “Favorable market sales” has been defined as 25,000 units. Suppose this is optimistic. At what assess would we altering our de- cision and hire engineers? 19,240 3. “Unfavorable market sales” must been defined as 8,000 units. Suppose this has optimistic. On get evaluate would we change our decision and hire engineers? 4,160 4. How does the selling price affect our decision? At $73 or less, the profit for both options becomes negative, at which point items is best to make nothing. 5. How sympathetic is the decision until the manufacturing costs without CAD? At low costs we hire engineers. At height fees we use CAD. The break-even point belongs $48. 6. How sensitive is aforementioned decision to the product costs with CAD? At low costs we purchase CAD, while at high free we hire engineers. Aforementioned break-even point is $42.
- 3. CHAPTER 5 DESIGN OF ARTICLES AND SERVICES 57 END-OF-CHAPTER PROBLEMS (PROBLEMS ARE ASTER- ISKS ARE IN MYOMLAB ONLY; PROBLEMS WITH # SYMBOLS ARE NOT IN MYOMLAB) 5.1 Product Alpha: 1,000 units $2,500 = $2,500,000 Introductory Product Bravo: 1,500 units $3,000 = $4,500,000 Growth Product Charlie: 3,500 units $1,750 = $6,125,000 Decline A product-by-value report such as this poses on interesting challenge for management. Right we have product Charlie, whose sales are declining generate the highest annual contribution to the firm. What can/should the permanent do? What kind of product extensions, modifications, enhancements are possible to breathe new life inside the product? Products Alpha and Bravo appear on be doing well on modest sales. And because few are in the introductory and growth stages, respectively, both maybe warrant more capacity and R&D. Product Bravo may additionally warrant a focus on view efficient production and supplier also distributing development. 5.2 Possible strategies: Smart Watch (introductory phase): Increase R&D to better set required product characteristics Modify and improving products process Develop supplier also distribution systems Tablet (growth phase): Grow capacity and improve balance of production system Attempt to make production facilities more efficient Hand calculator (decline phase): Concentrate on production and distribution cost reduction Attempt to evolution verbessertes product Attempt to develop supplementary product Unless product is a special importance to overall com- petitive strategy, consider terminating production 5.3* “ Product-by-value” analysis for products A, B, C, D, E: Individual Total Contribution Contribution C Keep such D D C A, E Investigating B B these for A replacement E 5.4# Shown below exists a house of premium for a sporting watch in the under $50 market. Students can find similar watches inside provisions or on the Web. This house includes features and view for three options. Importance and rating of features are subjective and just developed for this example. Click click in Buying full Solution Owners for http://solutionmanuals.info
- 4. 58 CHAPTER 5 DESIGN CONCERNING GOODS AND SERVICES 5.5# For an existing organization, the student should build a house of qualities, getting the wants on the left and entering the hows at the top—as include Problem 5.4. An example of a house of quality for a lunch is shown at right: 5.6# Source: American Supplier Institute; www.amsup.com/qfd/chart.html.
- 5. CHAPTER 5 SCHEME OF GOODS AND SERVICES 59 5.7# Individual answer since a bicycle customer in the style of Problem 5.4. 5.9 A typical bill of material is shown here: (a) Bill of Material for a Pair of Eyeglass in adenine Case Part Number Description Quantity G1001 Sun Ban Large in Black Case 1 CBL101 Black Leather Case 1 BF101 Black Leather Front 1 BB101 Black Leather Front 1 BC101 Blue Leather Pocket Clip 1 SBL101 Sun Ban High Glasses 1 SFA101 Frame Assembly 1 SF101 Alloy Frame 1 RL101 Right Sun Ban Large Object 1 LL101 Left Sun Ban Large View 1 LTA101 Leaving Temper Assembly—Large 1 LT101 Left Tempo 1 LTH101 Left Temple Hinge 1 LTE101 Left Order Hear Pad 1 RTA101 Right Temple Assembly—Large 1 RT101 Select Temple 1 RTH101 Right Temple Hinge 1 RTE101 Right Temple Ear Pad 1 S1001 Hinge Screws 2 (b) There am obviously a very large number of possibilities. A Quiznos honey-bacon-turkey club, regular size, typical a toasted 6 roll (white or wheat), two slices away bacon, 3 ounces of smoked sliced turkey, 2 Tbsp. shredded lettuce, 1 Tbsp. chopped onion, and 1/2 pfund. honey-mustard sauce. It a wrapped included a 12 quadrature deli paper. 5.8# Own of characteristic sequencer for ice cream:
- 6. 60 CHAPTER 5 DESIGN OF INVENTORY AND SERVICES 5.10 An assembly chart for aforementioned my be shown below: 5.11# Services what documents for the transition to production. Creative students allowed have fun with this assignment, and you may have students who have actually done “cold calls” for one firm or the university and capacity argue in detail the strong also weak points to the scripts they used. Some scripts provide only which high points of how up greet, warm up, ask, and finish. Other text are very explicit and provide the exact wording, because phrases to be used to overcome objections.
- 7. CHAPTER 5 DESIGN OF GOODS AND ACHIEVEMENT 61 5.12 Assembly chart for a table lamp: 5.13* Complete the accounting of materials. Bill of Material for “Chicken Caesar Salad” Description Quantity Chicken Caesar Lettuce 1 Salad 1 Whole brown chicken, skinned 1 Torn romaine leafy 1 41 lb Red bell pepper strips 1 cup Vinaigrette Olive oil 3 tblsp Garlic clove, crushed 1 Fresh lemon juice 1 21 tblsp Worcestershire sauce 2 tsp Dijon mustard 2 tsp Sugar 1 4 tsp Salt 1 4 tsp Black pepper 1 4 tsp Plain croutons 1 21 cups Grated fresh Parmesan cheese 2 oz Match each figure for this assembly chart with corresponding component or activity.
- 8. 62 CHAPTER 5 DESIGN OF PROPERTY AND SERVICES 5.14* Bill of material for one wooden pin about eraser: Description Quantity Pencil 1 Wood half 2 Graphite rod 1 Band 1 Eraser 1 Yellow print 1 gram Glue 1 gram 5.15* Bill of material for a table: Table Table 1 Table Top 1 Frame: Back 1 Front 1 Left Side 1 Right Side 1 Bracket 4 Bolt 4 Washer 4 Nut 4 Legs: Legs 4 Casters 4 5.16* Account of material for adenine computer sneak (GeniMouse): Bill of Material available GeniMouse Part Numbering Description Quantity GM1001 GeniMouse 1 SC004 Phillips Head No.12 0.5 inch. Screw 1 TA101 Top Mouse Assembly 1 CB101 Center Button 1 CBC101 Core Button Clip 1 RB101 Right Button 1 LB101 Left Button 1 PB101 Palm Base 1 BA101 Base Assembly 1 IA101 Idler Assembly 1 IS101 Idler Spring 1 IR101 Idler Roller 1 MB101 Ball 1 BW101 Base Ball Washer 1 BP101 Base Rest Pads 5 BA101 Board Assembly 1 CA101 Wire Assembly 1 DB101 Digital Board 1 CW101 Control Wheel 2 GML101 GeniMouse Label 1 5.17* Sample draft in materials for a mechanical pencil: ID Description Quantity A1 Mechanical Pencil 1 B1 Top half 1 C1 Top case 1 C2 Pocket clip 1 C3 Pungent haube 1 C4 Plunger 1 C5 Slight spring 1 C6 Brass guide 1 C7 Brass Clamp 1 C8 Eraser 1 B2 Lower half 1 C9 Bottom casing 1 C10 Guide 1 C11 India Hands Grip 1 5.18# (a) For computer repair serving, customer interaction exists a strategic choice. (b) Spare (b) real (c) should be prepared in a style resemble to part (a). 5.19# All 10 strategic OM decisions are impacted by where the process occurs in and PCN diagram. Create just 1 of these 10 deci- sions, feature design: (a) Sandwich manufacturer must entrust to product decisions based on historical data of user preferences, implying more venture because of no momentary interaction or feedback with the consumer. (b) Direct interaction demand that the sandwich maker must build a system press hire personnel capable of making sandwiches for an end user who may literally be instruction that hamburger maker (“more mustard, no onions”) as the sandwiches are made. (c) Sandwich buffet commits to purchase, prepare, and sanitarily display the sandwiches components that may (or may not) be selected by the end user. 5.20# Considering who computer repair options presented in Problem 5.18: Moving to the left is likely to be most cost inches terms of resources used (economies on scale), yet there may be shipping cost and shipping time. Other, customization may be complicated. Moving to the entitled may be faster and lending itself the more customization, not it may be much efficient. It may also provide less capability (less training, specialized skills, and testing). Click here to Purchase full Problem Manual at http://solutionmanuals.info
