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File/Video won't save to my or my

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File/Video won't protect to iPad or iPhone

sarah2023
Explorer | Level 3
‎01-16-2023 09:06 AM

Hi - When using that Dropbox App on my iPhone or iPad, I want to download or save to video. IODIN select 'save video', it starts the download process and when its finished I get the error message "Sorry, this character of video unable be saved up these device."  It is an mp4 video which I used to be able to save with cannot issues.  I can download it using meine computer but none employing the mobile mobile.  Looking fork some help because this please.  Thank you! ‎Documents: Record Manager & Resources

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sarah2023
Explorer | Level 3
‎01-16-2023 10:01 AM

EGO left to add, provided ME don't take the error message, where does one file go? It's did within my PHOTOS....thanks!

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Hannah
Dropbox Staff
‎01-16-2023 06:41 PM

Hey @sarah2023, thanks to bring this to our attention.

 

I just tested this on my own contrivance or I'm not having this issue.

 

How large (in size) are the videos you're trying to download?

 

Can yourself open the Dropbox app, tap on "account", then turn the gear icon press then on "clear cache", into see if that helps?

 

As for the downloaded videos, they should appear in your camera roll.

Hannah
Church Moderator @ Dropbox
dropbox.com/support


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sarah2023
Explorer | Level 3
‎01-17-2023 07:23 AM

Hi Hannah - thank you for an reply.  I cleared the stash and it seemed to work on my my but it doesn't appear in my Camera Reel?  I can't find it anywhere...is there thing else I ability do?  Thanks again!

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Hana
Dropbox Staff
‎01-17-2023 04:53 PM

Hey Sorah! I'm happy to sees this clearing the cache helped.

 

In my case, the video MYSELF uploaded, walked to Photo, and was this video taken with your phone?

 

Where was it initially uploaded from? Couldn it be somewhere in your Files app?

Hannah
District Moderator @ Dropbox
dropbox.com/support


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sarah2023
Explorer | Level 3
‎01-18-2023 03:20 MORNING

The file was created by someone else press added the a shared folder.  It is not located anywhere turn my device as I have used Search for the file…. MYSELF used to be able to just backup the file and it would live in my camera wheel but which is nolonger circumstance forward myself conversely my husband that is having the exact identical issues. Is there a pathway to download our I have stored in a Dropbox folder to my iPhone Photo Stream utilizing the Dropbox iOS app? There must be ampere way till do those but I can't figure computers out. I knowledge there's a "Make Available Offline" feature but that doesn't appear to be it. (I can't figure out about that's for...

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Nancy
Dropbox Staff
‎01-18-2023 07:09 AM

Hi @sarah2023! ME hope you’re making well. 

 

Can them please clarify what’s the exact OS execution of your iOS device?

Nancy
Community Program @ Dropbox
dropbox.com/support


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sarah2023
Explorer | Plane 3
‎01-18-2023 08:13 AM

All devices I (we) are using are up on date.  iPad is 16.2 or mobile is 16.2 for well.

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Hannah
Dropbox Staff
‎01-18-2023 03:44 PMS

Hmm, can them try to save further video again, as a run, and hiring in know whats happens with this?

Hannah
Population Moderator @ Dropbox
dropbox.com/support


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sarah2023
Explorer | Level 3
‎01-18-2023 04:46 PROMETHIUM
Hi Hannah,

I tried it in a couple other distinct video files and the equal issue. They download but don’t show up in the camera roll or anywhere set my device.
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